Return and Refund policy
We want you to be completely satisfied with your purchase. If you are not satisfied, here is how our return, refund, and exchange policy works.
Important details:
Return period: 30 days from delivery date
Restocking fee: None
Refund time: Within 7 days
Shipping costs for returns: Paid by the customer
Return window
The return period for items extends to thirty days from the delivery date. To initiate the return process please reach out to us at info@lumora-mode.com. The returned items must remain unused and unworn while being in their original packaging with all labels attached. The return policy does not accept items after thirty days from the delivery date.
Return process
Refund
After receiving your returned package we will conduct an inspection. The refund process will begin after approval and the funds will be sent back to your original payment method. The refund process takes a maximum of 7 days to complete. We do not charge restocking fees.
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Exchange
Do you want to change your mind and get a different item? No problem! If you want to exchange your item, please contact us at info@lumora-mode.com and we will help you with the exchange process.
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Cancellations
You can reach us at info@lumora-mode.com to request order cancellation. Orders can be cancelled within 24 hours of being placed. After this period, or once processing has started, we cannot guarantee cancellation.
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Damaged or defective items
We will assist you with any damaged or incorrect items you receive. Please send an email to info@lumora-mode.com with a photo of the issue. We will take care of the problem and provide either the correct item or a replacement.
We welcome any questions or concerns you may have and we are ready to assist you. Please feel free to contact us using the following contact information.
Customer service hours:
Monday to Saturday: 9:00 a.m. to 5:00 p.m (GMT +10:00) Sunday closed
Email: info@lumora-mode.com
Phone:+3197010238456
Company information:
Lumora Mode is operated by Prestino Shopping, a company registered in the Netherlands.
Commercial register number: 92119069
VAT Number:NL004937026B17
Address: Dokter lantinkstraat 4, 3832KV, Leusden, Netherlands