The return policy enables customers to return items within 30 days after delivery for either a refund or exchange. The return process starts by contacting our support team. The customer needs to cover the expenses for return shipping costs. For more information, see our Return and Refund Policy.

We accept major credit and debit cards (Visa, MasterCard, American Express, Maestro, UnionPay), PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods.

Do you have any questions? Please feel free to contact us at info@lumora-mode.com, +3197010238456, or via our Contact form

After processing and shipping an order we will provide a tracking number to you. You can check the status of your order through our tracking portal.

The customer has 24 hours to cancel their order after placing it. The processing of orders may start after 24 hours so cancellation requests may not be possible. Please contact support immediately to request cancellation of your order.

You can start the return process by reaching out to us at info@lumora-mode.com with your order information and the explanation for the return. We will guide you through the return process after that.

The customer must pay for all shipping expenses when returning the product. We suggest you select a trustworthy shipping method to guarantee your product reaches us safely.